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THE ONLINE STORE IS CLOSED - TO PLACE AN ORDER: E-MAIL YOUR ORDER TO : VERONIQUE@VERONIQUEVANDEWALLE.COM

FAQ

WHOLESALE

We would like to stock your pieces in our store. Who do we contact? For all enquiries to stock VeroniqueVandewalle please refer to our wholesale sales enquiries section of the website.

FREIGHT AND SHIPPING

If I purchase my own VeroniqueVandewalle piece, how long will it be before I receive it? We aim to have all pieces in stock shipped via express freight immediately. Shipping times vary however we aim to have all pieces to our customers within 7 days when in stock. Once shipped you will obtain a tracking number so you can see exactly where you piece is and how long until delivery. When items are on pre order, delivery time will be advised when placing your order.

I live outside of Belgium, will I have to pay customs or import duty on my order? Every country is different and depending on your country of residence you may have to pay customs or import duty. This is your responsibility and out of our control. Typically it is small percentage of the purchase price of your pieces. Please inform yourself about these costs before you purchase. When you refuse to pay taxes and duties at destination and the package is returned to us, we don’t offer a refund.

Which payment methods does VeroniqueVandewalle accept? We accept Visa, MasterCard and also payments via PayPal. All payments are processed through a secure checkout system. If you do not have a credit card, please contact us at info@veroniquevandewalle.com to arrange an alternate payment method.

Is my personal information kept private? Please be assured that we take data protection very seriously, and your information will only be shared with third parties where they abide by available data protection legislation. For more information please refer to the Privacy section of our website.

Is my package insured and do I need to sign for my order upon delivery?
All your purchases are insured against theft and accidental damage whilst in transit from VeroniqueVandewalle to your shipping address. Once your package has been delivered and signed for at your specified address it is not longer covered. To ensure that your package arrives safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

Can I track my order? Yes. Once your order has been dispatched, you will receive an email containing your tracking number where you can track its progress throughout the delivery process.

SALES AND PREORDER

What does pre-order mean? Every Veronique Vandewalle item is made to order and custom made when placing an order. As we confection each piece carefully in our atelier, waiting times may vary per model. Upon placing your order your shipping date will be advised on the website. If your item would be finished sooner than advised this will be shipped immediately.

Do you make custom made pieces or can I alter the size or design of my order?  Veronique Vandewalle pieces are known for their uniqueness. We enjoy playing with details while focusing on simplicity. For these reasons customers find their way to Veronique Vandewalle and we believe it is important to deliver custom-made pieces.


How do I know what size I am? Our garments come in “One Size Fits Most”. Most of our garments run true to size, however check the item description before purchase as some pieces are designed to be oversized.

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